Frequently Asked Questions...

• What happens if a session is cancelled due to weather/coach absence?

If a session is cancelled by On2Court then firstly we would ask the player to attend an alternative session to make up for the lesson missed. If there isn’t an available session or they really cannot make it then we can credit your account on TeamUp. This credit will come off your next monthly payment.

• What happens if the player is ill or injured?

If the player is suffering from a long term injury/illness that prevents them from attending of a significant period then (at the discretion of On2Court) we may be able to pause your membership payments until the player is able to return. PLEASE NOTE: This will not be the case for minorinjuries/illness. In this case (subject to availability) we will offer the player a chance to attend alternative sessions to make up for any missed.

• When will my coaching payment be taken?

Payments to be taken on the day you first sign up for a coaching plan and on the same day every subsequent month going forwards.

• How do I book the specific coaching sessions I want to attend?

Once the payment details have been set up for the coaching plan, you will be able to visit the ‘schedule’ section and click on the session(s) you want to attend. Each session will tell you how many places are available. All you do is click on the session(s) you would like to attend and select ‘Reserve’ and you will automatically enrol you on subsequent lessons unless you decide to cancel your coaching plan.

• What if I need to change the day/time of the session I attend?

No problem. Just let us know which lesson you would like to change and as long as there is availability in your desired lesson we will make the change for you.

• What do I do if I want to cancel my coaching plan?

If you’d like to cancel your coaching plan then all you need to do is to let us know by email (This email address is being protected from spambots. You need JavaScript enabled to view it.) with a minimum of 14 days notice. Providing that this notice period is given, we will cancel your direct debit and you will not be charged for the following month.

If you decide to sign up a coaching plan again within 6 months of cancelling then a rejoining fee of £25.00 will be charged prior to attending lessons.

• How do I book onto Holiday Camps/Tournaments?

Rather than a recurring monthly payment, holiday camps and tournaments can be purchased as a one-off card payment. These can be found on the Camps/Tournaments section of the website.

• How do I access the discounts available with the coaching plans?

Any players on a coaching plan will be given a discount code that can be submitted when purchasing items such as holiday camps, tournaments, equipment etc. Any discounts for Individual lessons must be discussed with the individual coach in terms of payment.