Terms and Conditions...

30 Day Trial

When you first apply for the 30 day £5.00 trial, we will send you details on which sessions are suitable/available based on the information you have given us.

In order to sign up, we will send you instructions on how to create an account on our booking system, including a link to create an account.

You will then be able to purchase your 30 day trial using a credit/debit card and let us know which session(s) you’d like to attend during this period. 

We will be in contact with you during the trial to make sure you are enjoying your sessions with us. If you would like to continue attending lessons, we will provide you with details of our monthly coaching plans and how to sign up. If you choose not to continue then there is no further commitment (although we’ll be sad to see you leave!). 

Coaching Plans

Monthly payments are evenly divided over 11 months. All monthly payments will be paused during August as there are no sessions and resume automatically in September. You will be billed on the same day every month from the time you started your coaching plan.

Our regular coaching programmes aim to run for 40 weeks per year. Some months will contain more lessons than others. We usually have 1 week breaks during half term holidays, 2 week breaks at Easter and Christmas and a break during August. An annual coaching calendar can be found on the Adult or Junior pages of the site.

Payments are collected by direct debit by our provider GoCardless (gocardless.com) via our TeamUp booking system and automatically recur every month. If your direct debit payment fails, we will notify you by email. If any outstanding payments are not settled, On2Court reserves the right to suspend/cancel the coaching plan until the fees are recovered.

Our coaching plans vary in price depending on how often you would like to play and whether you are a member of your tennis club (non member plans are set at a higher price). If you become a club member after signing up for a coaching plan, let us know by email and we will adjust your plan accordingly to the members rate to take effect the following month.

All coaching plans are non-transferable.

Cancellation of Coaching Plans

If you wish to cancel your coaching plan (which you may do at any point), you must inform On2Court via email (This email address is being protected from spambots. You need JavaScript enabled to view it.) of your intention. On2Court require at least 14 days notice of the cancellation so we are able to cancel your direct debit payment for the following month.

Your plan and any other benefits included in that plan will expire at the end of the month.

If you cancel your coaching plan and wish to renew within 6 months of your cancellation, you will be charged a rejoining fee of £25.00 payable before resumption.

Missed Sessions/Refunds

If you inform us that you are going to miss a session, then you are entitled to attend an alternative session (subject to availability). If we have to cancel a session due to weather, coach illness/holiday etc. we will ask you to try to attend an alternative session. If this really isn’t possible then we will credit the session to your account.

Once paid, your coaching plan is non-refundable. Coaching plans can be paused (at the discretion of On2Court) for the reasons of major injury/illness or other unforeseen circumstances. Please note, this does not apply to minor injuries, holidays etc.

Weather

If a previous session has been cancelled due to weather, it doesn’t necessarily mean that all sessions on

that day are cancelled.
If your venue has some form of available indoor facility, coaches may run an adapted session which could cover, physical, technical, tactical or other skills.

Holiday Camps/Tournaments

The following rules apply to refunds for any holiday activities, tournaments or one-off events;

Cancel up to 10 days before = 100% refund

Cancel up to 7 days before = 50% refund

Cancel less than 7 days before = no refund

If your child is unable to attend a camp/tournament on any given day due to illness/injury then you are able to attend an alternative day (subject to availability).

The type/length of holiday camps/tournaments on offer can vary from venue to venue. This, along with differing running costs will mean that the cost may also differ.

Change of Contact Details

If any of your contact details change, please inform us ASAP so we can update your profile.

Price Changes

On2Court may need to increase the cost of coaching plans/other activities from time to time. If we decide on a price increase of a coaching plan then we will give you at least 30 days notice. Your usual right to cancel your coaching plan remains subject to our general terms and conditions.

Disputes/Complaints Procedure

We would like to think that wherever possible, any issues can be resolved between player, parent and coach by being honest and transparent at all times. If, however this is not the case, please email This email address is being protected from spambots. You need JavaScript enabled to view it. with full details of your issue. On2Court will investigate the issue and look to resolve the matter in a timely and suitable manner.

On2Court Shop

Equipment

When making a purchase on tennis equipment in the shop, usually your order will be passed onto your On2Court coach for you to collect from your preferred venue. It is sometimes possible for us to deliver orders to you depending on your location. For in stock items, we will aim for you to have your order within 7-10 days of purchase. For items out of stock, please email This email address is being protected from spambots. You need JavaScript enabled to view it. and we will inform you of an approximate delivery timeframe.

Any items ordered through the website are returnable for a full refund within 14 days of purchase, providing they are unused and in their original packaging. The purchaser must cover the cost of any delivery cost incurred. If an item is purchased face to face then no refund will be offered unless the product is faulty.

Clothing

Any clothing items ordered are subject to the same terms and conditions as tennis equipment. If you have ordered any personalised clothing items, then these are non refundable.